Q & A From SelectHealth for COVID-19

Remember, if you have any questions about your plan, or need further assistance, our office will remain open for phone, text, email and virtual appointments. To keep our staff and clients safe, we ask that you not visit our office in person at this time. We welcome your calls, emails and texts anytime and will do our best to provide great service during this difficult time.

SelectHealth recently released the following helpful information regarding individual plans for SelectHealth members.

FAQ's FOR MEMBERS WITH SELECTHEALTH INDIVIDUAL PLANS:

Q: How should members pay their premium when they typically drop off their payment at SelectHealth offices?

A: The cashier booths at our Murray (Utah) and Meridian (Idaho) locations are temporarily closed. Members can use any of the options below to make a payment: • Pay over the phone using our IVR payment system by calling 801-442-4320 • Log in at selecthealth.org and click on Pay Premium • Contact our Premium Billing team at 844-442-4106 • Use the secure drop box outside the building at our Utah location.

Q: Will SelectHealth be offering an extended grace period for individuals who are struggling to pay their premium? If not, what other options are available?

A: SelectHealth will not be offering an extended grace period; however, we currently offer a 30-day grace period for unsubsidized individuals and a 90-day grace period for those who qualify for an Advanced Premium Tax Credit (APTC). Please note: If the grace period is exhausted, coverage will be terminated according to the termination dates in the contract.

Q: Will healthcare.gov and/or Your Health Idaho open a new Special Enrollment Period (SEP) on their exchange due to COVID-19?

A: No changes have been communicated, but we are continually monitoring any new developments and will keep you updated.

Q: Are there any additional premium assistance resources?

A: There may state government programs that can help.

For Utah, contact:

• Association for Utah Community Health (801-974-5522)

• Take Care Utah (takecareutah.org).

For Idaho, contact:

• Your Health Idaho (855-944-3246) or the Idaho Department of Health & Welfare (idalink.idaho.gov).

Q: What about members and their children who may now qualify for Medicaid and/or Children’s Health Insurance Plan (CHIP). How do they apply?

A: Members may apply for these programs at:

• For Utah, visit medicaid.utah.gov/apply-medicaid and chip.health.utah.gov.